Last Updated: January 14, 2025
These Terms of Use (“Terms”) govern your access to, and use of the online services offered by AnswerMe (“Company,” “we,” “us,” or “our”), including our websites, mobile applications, and any related services or features (collectively, the “Platform”). By using or accessing the Platform, registering an account, posting content, or otherwise indicating your acceptance, you acknowledge that you have read, understood, and agree to be bound by these Terms as well as our Privacy Policy, which is expressly incorporated by reference. If at any point you do not agree with these Terms, you must cease using the Platform immediately. You further represent that you are at least thirteen (13) years of age or older (or such higher age as may be required by the laws of your jurisdiction) and possess the legal capacity to form a binding contract. Where conflicts arise between these Terms and any other agreement you may have with AnswerMe, the specific agreement will prevail with respect to the matters it explicitly addresses, while the remaining provisions of these Terms will govern your general use of the Platform.
AnswerMe operates an online venue designed to enable individuals (“Customers”) to pose questions and receive informational responses from users with knowledge, experience, or credentials (“Experts”). The content you encounter on the Platform—whether in the form of questions, answers, comments, or otherwise—is created by individual users and not by AnswerMe itself. We do not guarantee that any question will receive a response, nor do we control or endorse the specific expertise, methodologies, or advice offered by any Expert. Our role is to facilitate communication and payment but not to provide any licensed professional services. Nothing on the Platform should be interpreted to establish an attorney-client, doctor-patient, or other professional–client relationship between you and AnswerMe or between you and any Expert. Any formal relationship or agreement that might arise is strictly between you and the Expert, particularly if services extend beyond the Platform. If you require urgent, specialized, or location-specific assistance (for instance, legal advice, medical treatment, or financial planning), you should seek help from an appropriately licensed professional in your jurisdiction. Furthermore, in the event of a crisis or emergency, especially with respect to health or safety, it is imperative that you contact local emergency services rather than use the Platform.We may, at our discretion, verify at least one credential (such as a degree, license, or certification) for some Experts. However, AnswerMe does not guarantee the accuracy, recency, or completeness of any Expert’s claimed qualifications. We do not confirm that an Expert is actively licensed or permitted to practice in your particular jurisdiction. You therefore agree to use your own judgment and conduct independent research if you require assurance of an Expert’s qualifications. We are not liable for any losses or damages resulting from reliance on an Expert’s stated credentials.
The Platform is not suitable for emergency or crisis-related inquiries, particularly those involving imminent medical or mental health issues, immediate legal deadlines, or other time-sensitive events posing serious risks to safety, well-being, or legal rights. If you or someone else is experiencing a life-threatening situation or requires urgent help, you must contact local emergency services (e.g., 911 in the U.S and Canada.) or seek in-person professional assistance right away. AnswerMe shall bear no liability for any harm or injury that might arise from attempting to use the Platform for emergency questions.
No matter the category of Q&A (legal, medical, financial, or otherwise), all content from Experts on the Platform is general information only. The exchange of information does not create an attorney-client, doctor-patient, accountant-client, or any other professional relationship. You acknowledge that in-person, licensed evaluations are often required for accurate diagnosis, personalized advice, or comprehensive legal counsel. Any advice or instructions an Expert offers within the Platform do not substitute for direct services from a licensed professional in your jurisdiction. If an Expert extends an invitation to form a professional relationship beyond the Platform, that arrangement is strictly between you and the Expert and is subject to separate terms.
In our Basic Q&A environment, Experts provide general, informational discussions intended to address broad questions or hypothetical scenarios. These responses are offered as “information only” and do not constitute licensed professional advice for your specific situation. If you move to an Additional Premium or “Beyond Information Only” service (e.g., personalized drafting of documents, detailed legal or medical assessments, or other custom engagements), you acknowledge that you may be stepping outside the purely informational realm. These “beyond” services may carry additional fees and could be subject to a separate or more formal professional relationship between you and the Expert, to which AnswerMe is not a party.
Your use of the Platform is subject to your meeting minimum age requirements and complying with any other applicable eligibility criteria. By accessing or creating an account on the Platform, you warrant that you are at least thirteen (13) years old, or older if required by the applicable laws of your jurisdiction, and that you have full legal capacity to enter into these Terms. If you are under the age of majority (often eighteen (18) in many jurisdictions) but above the minimum age, you must use the Platform only under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. When registering an account, you agree to furnish accurate, current information and to promptly update such information if it changes. You bear sole responsibility for safeguarding your account credentials (e.g., username, password) and for all activities conducted under your account. If you suspect that your account has been compromised, you must notify us immediately at support@answermenow.com. AnswerMe disclaims liability for any unauthorized account usage arising from your failure to maintain the confidentiality of your login credentials. By providing us with your email address or phone number, you consent to receive communications (including operational messages, account alerts, or marketing promotions) from us. Standard message or data rates may apply depending on your carrier and plan. You may opt out of marketing communications, but certain notifications related to legal or account matters may still be sent for necessary purposes.
Certain features or services on the Platform may require payment, which may be processed via one of several models, including pay-per-question fees or recurring subscription memberships (“Membership Plans”). By providing a payment method, you authorize AnswerMe and our third-party payment processors to charge you for the applicable fees when due. If you opt for a recurring Membership Plan, such as a monthly or annual subscription, you acknowledge that your plan will automatically renew at the end of each billing cycle unless you cancel at least twenty-four (24) hours before the new cycle starts or as otherwise mandated by local laws. Failure to maintain valid payment information may result in the suspension or cancellation of your membership. We may also offer free trials or promotional rates that convert to a paid plan if not canceled before the trial ends; you agree to review the specific terms of any promotion, including applicable fees if you fail to cancel in time. If you believe you are entitled to a refund—for example, if no Expert responded to your question or a service was never rendered—then you may request one in writing to support@answermenow.com, and we will evaluate your request in good faith and in accordance with any applicable consumer protection laws. Note that once an Expert has partially or fully performed services, refunds are generally not guaranteed unless required by law. The disposition of refunds and cancellations will be influenced by your local jurisdiction’s consumer legislation, including applicable laws in certain U.S. states or Quebec.
If you choose a Membership Plan with “unlimited” or “high-volume” Q&A privileges, you agree to use such benefits in a manner consistent with personal, non-commercial consumption. AnswerMe has a legitimate interest in preventing abuse of these services to maintain affordable pricing and adequate service for all Users. Accordingly, you agree not to share your account with others, post questions in a programmatic or automated fashion that greatly exceeds normal personal usage or otherwise exploit the membership benefits in a manner indicative of commercial or mass usage. We reserve the right to monitor account activity to identify patterns that may violate this Fair Use Policy. If, upon reasonable assessment, we determine that your usage is excessive, non-personal, or otherwise contrary to ordinary individual use, we may take corrective measures, which could include reducing the number of questions you can ask, imposing additional fees, or in extreme cases suspending or terminating your membership. If you wish to contest a usage restriction, you may contact us at support@answermenow.com and we will review the situation. In the event a Membership that grants you “unlimited” or high-volume question privileges, your usage must reflect typical personal or individual consumption. AnswerMe reserves the right to define excessive usage as substantially exceeding the daily or monthly average volume of questions posted by a standard personal user. Excessive usage could include, but is not limited to, automated posting of large volumes of questions, rapidly locking out question slots for other users, or repeatedly asking trivially repetitive or spam-like queries. If we determine, at our sole discretion, that your usage violates this Fair Use Policy, we may temporarily cap your ability to submit new questions, impose additional usage fees, or suspend/terminate your account.
All content, including text, images, audio, video, code snippets, or other material posted, submitted, or transmitted by users of the Platform (“User Content”) is the exclusive responsibility of the user who originates it. By posting User Content, you represent and warrant that you own or otherwise control all necessary rights to do so and that such content does not violate any intellectual property rights, privacy rights, or other legal interests of third parties. You further grant AnswerMe a perpetual, worldwide, royalty-free, irrevocable, non-exclusive license (with the right to sublicense) to use, store, reproduce, distribute, adapt, display, and create derivative works of your User Content in any media now known or hereafter developed. This license permits us, for instance, to feature your questions or answers on search engines, promotional materials, or within our archives. You agree that User Content on the Platform is not confidential and may be visible to the public, including search engines. While we may moderate or remove content at our discretion if we believe it is unlawful or violates these Terms, AnswerMe is not obligated to pre-screen material. The trademarks, service marks, logos, and other proprietary designations displayed on the Platform that are not part of your User Content are owned by AnswerMe or our licensors and may not be used by you without our explicit, written permission.
AnswerMe may incorporate or offer functionalities powered by artificial intelligence (“AI”) or other automated tools, such as chatbots or predictive text systems. While we endeavor to maintain accurate or helpful AI outputs, you acknowledge that AI-generated content can be incomplete, incorrect, or contextually unsuitable. Any reliance you place on AI outputs is solely at your own risk, and we explicitly disclaim liability for any decisions or actions taken based on AI-generated content. Moreover, you agree not to scrape, harvest, or otherwise copy data from the Platform (including User Content) to train or feed third-party AI models unless you have obtained our prior, explicit written consent. We reserve the right to enforce these restrictions and to take legal or technical measures to prevent unauthorized scraping or data usage. Any personal or User Content you submit to AI features on the Platform is subject to these Terms, including the licenses granted to AnswerMe regarding User Content.
You agree to refrain from any activity that violates applicable laws or these Terms, including but not limited to harassing, defaming, or threatening other users; posting content that infringes intellectual property rights or violates privacy laws; distributing viruses, malware, or other harmful code; circumventing or hacking security measures; engaging in schemes to avoid Platform fees by arranging off-Platform payments; and collecting personal data in an unauthorized or unlawful manner. You also agree not to use the Platform to encourage, facilitate, or enable any prohibited or unlawful behavior by others. If we determine, in our sole judgment, that you have engaged in any prohibited conduct, we may immediately suspend or terminate your account without notice, and we reserve the right to take any and all additional legal or technical actions necessary to protect our interests and those of other users.
The Platform may contain links to third-party websites or utilize tools from external service providers. AnswerMe does not control, endorse, or assume responsibility for the availability, accuracy, or practices of any such third-party resources. When you engage with these external services—whether by following a link, making a purchase, or using a payment gateway—you do so at your own risk and according to the terms and conditions established by those third parties. This includes any potential warranties, data usage, or other obligations that might arise from those services. We encourage you to review the terms and policies of each third-party site or tool you interact with, as AnswerMe is not liable for the acts or omissions of any third party.
If you are a U.S.-based user and believe that any content on the Platform infringes your copyright, you may submit a takedown request under the Digital Millennium Copyright Act (“DMCA”) by providing our designated agent with the following information: (1) your contact details, including a valid email or physical address; (2) an identification of the allegedly infringing material along with its location on the Platform; (3) a good faith statement under penalty of perjury that the content is infringing and has not been authorized; and (4) a physical or electronic signature. Upon receipt of a complete and compliant DMCA notice, we will review the request and may remove or disable access to the allegedly infringing material. If you knowingly misrepresent material facts in a DMCA takedown notice, you may be liable for damages. If you repeatedly infringe the copyrights of others, we reserve the right to terminate your account in accordance with our repeat infringer policy.
Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information provided by users. Depending on your jurisdiction, including specific U.S. states or the province of Quebec, you may have additional data protection rights under applicable laws (e.g., California Consumer Privacy Act (CCPA) or Quebec privacy statutes). Any personal information you submit will be handled in accordance with our Privacy Policy, and we recommend that you review that policy carefully. If you have questions or concerns about how your data is handled, or if you wish to exercise rights such as data access or deletion, you may reach out to us at support@answermenow.com.
All content on the Platform, including user-generated material, Expert responses, and AI-generated outputs, is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will operate uninterrupted or error-free, nor that information on the Platform (including content from Experts or AI tools) will meet your particular requirements, be accurate, or be suitable for any specific purpose. In jurisdictions that limit or do not allow the exclusion of certain warranties or the limitation of certain damages (such as some U.S. states or Quebec), we will only disclaim such warranties or limit liabilities to the fullest extent permitted by law. Except where prohibited, AnswerMe (including its officers, directors, employees, affiliates, and agents) shall not be liable for indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of, or inability to use, the Platform. Where a total liability cap is permitted, our liability to you will not exceed the amount of fees you have paid us in the twelve (12) months preceding the event giving rise to the claim, or one hundred dollars ($100), whichever is greater, unless a different cap is prescribed by applicable law.
12.1 SMS and Communication TermsMoreover, by providing your mobile phone number, you consent to receive text messages and notifications from AnswerMe related to your account activity, membership renewals, or updates regarding questions and answers. Standard carrier fees or message rates may apply based on your wireless plan. You can opt out of marketing messages at any time by following the instructions in the text message or by contacting our support team. However, we may still send non-marketing or transactional texts about security, billing, or other account-related matters. You are responsible for maintaining up-to-date contact information so we can reach you with critical communications.You agree to indemnify, defend, and hold harmless AnswerMe, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to your use or misuse of the Platform, your violation of these Terms, your User Content, or your infringement of the rights of any other person or entity. This indemnification obligation includes the duty to reimburse us for any legal, court, or other fees incurred in connection with claims arising out of your activities or content, except in jurisdictions where consumer indemnification might be limited by law. Where local regulations, such as those in certain U.S. states or Quebec, impose additional limitations on consumer indemnification, we will respect those legal requirements to the extent they apply.
These Terms, as well as any disputes arising from or related to their subject matter, shall be governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without reference to conflict-of-law principles, unless the laws of your U.S. state or another jurisdiction mandate a different governing law for consumer transactions. If you are in the United States and a dispute arises that cannot be resolved informally, you and AnswerMe may agree to resolve the dispute through binding arbitration on an individual basis, unless such an agreement is prohibited by the laws of your particular state, country or territory. In such arbitrations, you and AnswerMe each waive the right to pursue class or consolidated actions to the extent permitted by law. If arbitration is held unenforceable or invalid, you consent to the exclusive jurisdiction of the state or federal courts located in your home state or in Quebec, depending on which laws prevail. In any event, nothing in these Terms restricts either party from seeking injunctive relief in a court of competent jurisdiction to protect intellectual property or other vital interests, nor from bringing claims in small claims court if they meet jurisdictional criteria.
You may elect to terminate your account at any time by emailing support@answermenow.com, and your termination will typically become effective within a commercially reasonable period after we process your request. We reserve the right to suspend or terminate your account, with or without notice, if we believe you have violated these Terms, acted unlawfully, or otherwise posed a risk to the integrity of the Platform. We also reserve the right to modify or discontinue any portion or all of the Platform, subject to fulfilling any pre-existing obligations under any paid subscriptions or relevant laws. Termination does not absolve any responsibility or liability you incurred prior to the termination date, and provisions relating to intellectual property, indemnification, limitations of liability, and dispute resolution shall survive termination or expiration of these Terms.
We may revise, modify, or update these Terms from time to time. When we do, we will indicate the new “Last Updated” date at the top of the document and may, if legally required, provide additional notice such as an email alert or a prominent announcement on the Platform. Your continued use of the Platform after any such changes take effect signifies your acceptance of the revised Terms. If at any point you disagree with the Terms—whether in their initial form or as amended—your sole remedy is to discontinue using the Platform or to close your account. Furthermore, we reserve the right to modify, suspend, or discontinue the Platform or any part thereof, at any time and without liability, subject to honoring any pre-existing subscriptions or legal obligations.
AnswerMe shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, wars, terrorism, governmental regulations, labor disputes, internet or utility outages, or other events of similar magnitude. During such events, we will make commercially reasonable efforts to resume the affected services as promptly as circumstances allow, in compliance with applicable law.
These Terms, together with any other written agreements or policies expressly incorporated by reference (including our Privacy Policy and any Expert Agreement, if applicable), constitute the entire agreement between you and AnswerMe concerning your use of the Platform and supersede all prior or contemporaneous communications, whether electronic, oral, or written, related to the subject matter hereof. If any portion of these Terms is determined by a court of competent jurisdiction to be unenforceable, unlawful, or void, that portion shall be construed in a manner consistent with applicable law to reflect, as closely as possible, the original intent, and the remaining provisions shall remain valid and enforceable to the fullest extent permitted. No waiver of any right or provision in these Terms by AnswerMe shall be effective unless in writing and signed by our authorized representative, and a single waiver of any provision shall not be deemed a waiver of any further right or provision. You may not assign or transfer these Terms without our prior written consent; we may freely assign or transfer these Terms in the event of a merger, acquisition, corporate restructuring, or sale of assets. Section headings are for convenience only and do not affect the interpretation of these Terms. Where allowed by law, communications taking place on or facilitated by the Platform (including calls or text-based chats) may be recorded or archived for legitimate purposes such as dispute resolution, quality assurance, or compliance with legal obligations. By using the Platform, you consent to such recording to the extent permitted by applicable law.
If you have questions, concerns, or wish to provide notice under these Terms, you may do so by contacting us at support@answermenow.com
By continuing to use or access the Platform, you represent that you have read and understood these Terms of Use and agree to be bound by them. If you do not accept these Terms, you must discontinue all use of the Platform immediately.