Effective Date: January 14, 2025
At AnswerMe ("we," "us," "our"), your privacy and the security of your personal information are of paramount importance. This Privacy Policy ("Policy") explains how we collect, use, disclose, transfer, and secure your personal information when you interact with our websites, mobile applications, and related services (collectively, the "Platform"). It also describes your rights under applicable privacy laws, including how you can access, update, and control your personal information. This Policy is designed to comply with the most stringent global privacy regulations, including Québec's Act Respecting the Protection of Personal Information in the Private Sector (as updated by Bill 25), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), as well as the General Data Protection Regulation (GDPR) in the European Economic Area (EEA).
By using our Platform, you agree to the practices described in this Policy. If you do not agree with this Policy, please discontinue use of the Platform.
This Policy is governed by Quebec law and aligns with Canada's federal privacy laws, including PIPEDA. It applies to all personal information we collect about our customers, experts, and visitors worldwide. If you are located in the United States, we adhere to the privacy requirements outlined in federal and state laws, including the CCPA/CPRA in California, which provide rights such as access, deletion, correction, and data portability. Additionally, we comply with state-specific privacy laws in Colorado, Virginia, and other jurisdictions as they become effective.
For users in the European Union, the GDPR provides specific rights regarding personal data collection, use, and transfer. For residents of Brazil, we comply with the General Data Protection Law (LGPD), which ensures additional protections for your personal information. This Policy also applies to visitors and users in Nevada, where privacy laws require explicit opt-out options for the sale of personal data.
We may collect personal information to operate and enhance the functionality of the Platform, improve your experience, and meet legal and contractual obligations.
When you create an account, subscribe to a service, or interact with our customer support team, you may provide information such as your name, email address, phone number, and payment details. If you are an expert or professional using the Platform, we may collect additional information, including your résumé, professional licenses, certifications, and identification documents for verification purposes.
When you use our Platform, we automatically collect certain technical and usage information, such as your IP address, browser type, operating system, device identifiers, browsing history, referral URLs, and general geolocation data. This data helps us optimize your experience and maintain the security of our services.
We may receive information from third parties, including marketing partners, social media platforms, and public databases. For example, if you connect your social media account to our Platform, we may collect your profile information and interactions with our content. If a user refers you to our services, we may collect your name and email address to facilitate the referral.
In limited circumstances, we may process sensitive personal information, such as government-issued IDs for identity verification or professional licensure checks. Such information is handled with enhanced security measures and only where legally required or with your explicit consent.
We use cookies, web beacons, tracking pixels, and similar technologies to personalize your experience, analyze usage patterns, and deliver targeted advertising. Cookies enable us to remember your preferences, improve site functionality, and measure the effectiveness of our marketing campaigns. If you are located in regions like the EEA or California, you may see a cookie consent banner allowing you to accept or reject non-essential cookies. You can also manage your preferences through your browser settings or opt-out tools such as the Digital Advertising Alliance (DAA) or Network Advertising Initiative (NAI). Disabling cookies may affect certain features of the Platform, but essential cookies will continue to function for core services such as authentication and security.
We use your personal information for the following purposes:
Aggregated or anonymized data that cannot identify you may be used for research and reporting purposes without further notice to you.
We may share your personal information only when necessary and as permitted by law.
We work with trusted third-party vendors who assist with hosting, payment processing, analytics, fraud prevention, and marketing. These providers are contractually obligated to handle your data securely and only for the purposes specified.
To deliver relevant ads, we may share limited data (e.g., device identifiers, cookie data) with advertising partners. You can opt out of data sharing for targeted advertising as described in the "Cookies and Similar Technologies" section.
If you post user-generated content, such as testimonials or forum posts, this information may be visible to others. We advise caution when sharing personal information publicly.
We may disclose your information in response to valid legal requests, such as subpoenas, court orders, or regulatory investigations, or to protect our rights, enforce our terms, or prevent fraud or other illegal activities.
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any significant changes to the handling of your data.
Your personal information may be transferred to and processed in countries outside your own, including the United States, which may have different data protection laws than your jurisdiction. By using the Platform, you consent to these international transfers.
Depending on your jurisdiction, you have rights that may include:
To exercise these rights, contact us at support@answermenow.com. We may verify your identity before processing your request.
We employ industry-standard security measures to protect your data from loss, unauthorized access, and misuse. These measures include encryption, firewalls, and secure access controls. Your personal information is retained only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.
We may revise this Policy periodically to reflect changes in our practices, services, or legal obligations. Material updates will be communicated through the Platform or other appropriate channels. The Effective Date indicates the most recent revision.
If you have questions, concerns, or requests regarding this Policy, please contact us at: